Eze Terms & Conditions

1. Taking care of the bag
The EZEBAG is very strong but may be weakened if damaged. Check your bag after
unpacking it and avoid puncturing or tearing it during use. Do not use the bag to
dispose of sharp objects, hot ashes or anything that may penetrate it. The EZEBAG
is a single trip bag and will not be replaced.

2. Positioning the bag
Do this before you start to fill it. You may not be able to move it later and any attempt
to do so may result in you damaging the bag or hurting yourself.
Please bear in mind that the EZEBAG must be left within 4 metres (13 feet) of a
public highway and that the highway must be at least 4 metres (13 feet) wide to
enable access for the lorry.
Please also note that our lorries will not drive on to block paving due to the risk of
damage.
It's important to be aware that your collection will be carried out by a large lorry. Our
standard fleet consists of 26 tonne vehicles, which are about the size of a fire
engine. If you have any concerns about access, please contact us for full
specification before you place your order as a handling fee may be applied if a
collection fails due to access, or we have to collect via one of our specialist smaller
vehicles.
The bag must be well clear of any walls, trees, parked cars, overhead wires or
anything else that might obstruct the operation of the crane.
You should not place your EZEBAG on public highways, pavements or verges
without obtaining prior permission to do so from your local authority. Find out more
about obtaining permission here.
Should access to the bag be restricted, there may be a charge incurred to
accommodate an alternative collection vehicle. Please contact us for more
information.

3. Filling the bag
Distribute your waste and its weight evenly and do not overload or fill the bag above
the top edge. Maximum 1 tonne. If the bag is overfilled, you will be charged extra.
Please Note: The EZEBAG is intended for the disposal of ordinary household,
garden and builders’ waste only. The bag should not be used to dispose of
hazardous or specialist wastes. Examples include asbestos, fridges, freezers,
batteries, electrical goods, gas bottles, liquids, chemicals, sprung mattresses, clinical or food waste and soil. These cost more to recycle or dispose of, so if we find any of
the above in your bag, any surcharges will be passed onto you directly. You should
also be aware that failure to declare these wastes or comply with this guidance may
put you in breach of UK environmental protection laws. For further information
regarding a particular waste stream, please contact us.
Due to EA legislation, plasterboard cannot be accepted if mixed with other waste
streams. We can only collect plasterboard if it is segregated into its own EZEBAG.
Please contact us on 01803 834622 if you have any questions regarding the waste
in your bag.

4. Contacting us to arrange collection
We are open Monday to Friday between 8am and 5pm (excluding bank holidays);
these hours may be extended during peak season. Be ready to tell us your contact
details including a daytime telephone number, what’s in your EZEBAG, where your
EZEBAG is located, how many EZEBAGs are ready for collection, if your road is
wide enough for our collection lorry (at least 4 metres), if you think there may be any
other access issues and finally, if you need to be there when we collect.
Our prepaid bag and collection service is valid for 1 year from the date of purchase.
The price paid at the time of purchase is valid throughout this timeframe. If you wish
to arrange a collection after this time you may incur a surcharge. For more
information call us on 01803 834622. We will aim to collect your bag within 5 working
days, starting from the day after your request. This may be extended during peak
times (e.g. bank holidays) but we’ll always keep you posted.
If you have any concerns regarding your location please contact us before you
purchase the bag and we will be able to confirm your collection price.

5. Allow access
Make sure that our collection representative can access the collection site at any
time between 6am and 9pm seven days a week, even if nobody is there. Please note
that we reserve the right to refuse collection if a bag is positioned beyond the reach
of our vehicle, our lorry would need to drive onto block paving, the crane operation is
obstructed, our collection representative cannot gain access to the site, or if the bag
is overloaded, overfilled, damaged or contains anything other than ordinary
household, garden or builders’ waste (refer to ‘Filling the bag’ above).
Please advise staff at time of booking of any restrictions that may apply to the
collection site e.g. red route network, no parking, no waiting etc.
If collection is unsuccessful for any of these reasons it may not be possible to issue
you with a full refund. Please be aware that the EZE fleet are costly to run so for this
and environmental reasons we aim to keep mileage to a minimum.

6. Refund policy
We hope you won’t change your mind, but if you do, you have up to 28 days to
return your purchase and request a refund. Simply contact our customer services
team and return your EZEBAG to us, unused and in its original packaging. Please
note that you will be responsible for the cost of returning the bag. Once received, we
will cancel your order and issue a full refund.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000,
you cannot cancel the collection service once it has started. It may be possible to
reschedule the collection at EZEBAG's discretion.

7. CHRISTMAS EZEBAG COLLECTION
In order to assure your EZEBAG Collection before Christmas, please ensure you
have booked this on or before Tuesday 9th December 2022. Any EZEBAG
Collection bookings made after this date cannot be guaranteed before Christmas.
We will still aim to collect your EZEBAG within 5 working days, however this could be
longer due to the busy time of year.